Retail
Customer expectations are at the core of retailers’ digital transformation strategies. Our firm can partner with business users to help identify and prioritize technologies to enable unified retail commerce and deliver excellent customer experiences.
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The combination of rapid technological advancement with ongoing disruption has created great opportunities and significant challenges, requiring an informed and deliberate approach.
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Prioritization of technology investments must take into account retailers’ struggle to balance operational cost optimization with the ability to deliver excellent URC experiences to customers for long-term growth and survival.
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Another challenge faced by retail CIOs is coordinating and aligning business and IT leaders’ actions. This ensures the company’s budgetary resources are used efficiently and that technologies are aligned with achieving the benefits of URC.