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Massive investments in digital are expected to differentiate the banking organization and enable it to stay competitive in the industry.

Banking & Capital Markets

Major changes are underway, with technology leaders signaling plans to upgrade, replace and deploy technology across a range of use cases, including technology traditionally at the core of banking. Approximately one in four commercial groups in this survey, for example, are replacing its existing core platform, and one in five is replacing payment infrastructure.  

To align business and technology goals and initiatives, commercial banking leaders focused on technology should:

  • Create plans for their most critical goals by identifying top digital business priorities and the technologies that support them.

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  • Make the most informed decisions on how to successfully mature or acquire essential technology.

Banking-Specific Technology Investments Are on the Rise

  • The considerable increase in digital investment that commercial banks have planned draws attention to the way banking is done now and the way it will be done in the future. 

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  • For commercial banks to remain competitive, technology leaders must invest in and refine the capabilities of their digital offerings across all areas of their business.

Spending Increases for Business Technologies Are Led by Cloud and AI

  • The areas of largest overall planned funding increases are cloud, artificial intelligence (AI), and Internet of Things (IoT) 

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  • The top technologies expected to have moderate increases are conversational platforms, AI, and APIs and microservices. 

Deployment of APIs and Microservices Is a Technology Focus Right Now

  • Cloud is the technology most frequently already invested in APIs and microservices are a hot area for exploration now .

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  • Deployment varies by the size of the organization

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